This web site is owned and operated by Beans and Leaves Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Beans and Leaves Limited
30 Ivy Road
Phone: 0116 3183130
Company Registration Number 9889363
VAT Registration Number GB312580039
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept SECURE PayPal and Credit Card Payments using SagePay
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, please contact us on 0116 3183130 and we can again take a SECURE Credit Card Payment with the details you provide.
We do not store credit card details nor do we share customer details with any 3rd parties. We often have promotions and discounts on offer, if you would like to be kept up-to-date with what's on offer then have a look at our home page, sign up to our newsletter or contact us to find out more.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We aim to despatch each order as soon as possible. Your goods will therefore be shipped within 2 working days of you placing your order.|
We use Royal Mail, UKMail and myHermes as our delivery / despatch partners. We also understand that you don't want to be overcharged for shipping and we only ever charge 'true shipping / despatch' costs. We therefore like to think our service provides excellent value for money.
If you require your items urgently then we are glad to offer a range of Nationwide Next Day Delivery options using UKMail.
|Delivery Schedule We deliver your order right away. We will normally despatch your order within 2 business days. International orders are generally received on average within 3-5 Days. |
However, duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs. In accordance with our T&Cs, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.
You must inform us as soon as is practicable if the goods are lost or become damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges All orders placed on our website are subject to the UK VAT rate of 20% where applicable|
|Credit Card Security In order to process your order we need to ask for your name, email address and postal address and telephone number. |
We keep these details on file so that we know who our customers are and we can deal with any service queries or returns.
When an order is placed at our website, PayPal and Cedit Card Payments are made using SagePay - a totally secure option. We do not store credit card details nor do we share customer details with any 3rd parties.
|Guarantee We are totally dedicated to providing excellent customer service and strive for complete customer satisfaction. |
Therefore ALL of our products and services come with a 30 day no quibble guarantee.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 3183130 (International +44 0116 3183130) or write to us at :-|
30 Ivy Road
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
If you want to return an item please contact us in the first instance. We will accept returns within 30 days of your order date and will refund you the purchase price of returned items.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Please return items in the original unopened packaging. We cannot accept tea/coffee if it has been opened or the packaging has been tampered with.
If you wish to cancel your order, please contact us as soon as possible.